India warns Ola Electric on customer service after 10,000 complaints

India's consumer rights agency has received a high volume of complaints against Ola Electric, amounting to 10,000 over the past year. This surge has prompted the agency to issue a notice seeking explanation from the scooter maker. After making a strong market debut, Ola Electric's shares have recently dropped by about 40% as customer dissatisfaction with after-sales service boomed, igniting social media uproar.

Ola's recent public dispute involving its founder has further highlighted these service issues, triggering more online grievances. Complaints ranged from delays and unsatisfactory services to inaccurate billing. The consumer affairs secretary indicated the need for involvement since numerous consumers have been affected and shouldn't be left to address these issues alone. Frequently recurring complaints suggest unprofessional conduct by the company. Despite holding a 27% market share, Ola did not comment on the situation.

Observations from multiple service hubs suggested that they were frequently overwhelmed by service demands, with many locations faced with significant backlogs. Some centers were noted to have more than 100 scooters waiting for service, stationed outdoors under poor conditions.